Last Updated: June 2026
Welcome to BOOKMYSLOT, a sports technology platform. BOOKMYSLOT is owned and operated by Seavaig Studios, a sole proprietorship operating in India. ("Seavaig Studios", "BOOKMYSLOT", "we", "our", or "us"). BOOKMYSLOT provides a digital ecosystem that enables users to discover, book, manage and participate in a wide range of sports-related activities, including sports venue reservations, coaching sessions, tournaments, events, memberships and other sports services made available through our website, mobile applications and related technologies (collectively referred to as the "Platform").
At BOOKMYSLOT, we recognize the importance of protecting the privacy and personal information of our users, venue partners, coaches, organizers, merchants and other stakeholders who interact with the Platform. This Privacy Policy describes how we collect, receive, process, store, use, disclose and protect information obtained through the Platform and explains the choices available to users regarding their personal information.
By accessing, downloading, installing, registering with, or otherwise using the Platform, you acknowledge that you have read, understood and agreed to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you should discontinue use of the Platform immediately.
This Privacy Policy forms an integral part of the Terms and Conditions governing the use of the Platform and should be read together with all other policies, guidelines and agreements published by BOOKMYSLOT from time to time.
For the purposes of this Privacy Policy, unless the context otherwise requires, the following terms shall have the meanings assigned to them below.
"Booking" means any reservation, registration, purchase, enrollment, subscription or transaction completed through the Platform in relation to sports venues, coaching services, tournaments, events, memberships or any other services offered through BOOKMYSLOT.
"Coach" means any trainer, instructor, academy representative, sports professional or service provider offering coaching or training services through the Platform.
"Merchant" means any venue owner, academy owner, coach, organizer, club, sports facility operator, business entity or service provider registered on the Platform for the purpose of offering services to users.
"Personal Information" means any information that identifies, relates to, describes or can reasonably be associated with a particular individual, whether directly or indirectly.
"Platform" means the BOOKMYSLOT website, mobile applications, APIs, software systems, management tools, merchant portals, administrative interfaces and all associated technologies operated by Seavaig Studios.
"Services" means all products, features, functionalities, transactions and offerings made available through the Platform.
"User" means any individual who accesses, browses, registers, books, transacts, participates in events or otherwise interacts with the Platform.
"Venue Partner" means any sports venue owner, turf operator, court operator, academy owner, facility manager or sports infrastructure provider registered with BOOKMYSLOT.
This Privacy Policy applies to all individuals and entities that access or use the Platform, including website visitors, mobile application users, registered users, sports players, venue partners, coaches, academies, tournament organizers, event organizers, merchants and membership holders.
The Policy governs information collected through the BOOKMYSLOT website, mobile applications, customer support channels, merchant onboarding systems, payment systems, event registration systems, tournament registration systems, membership management systems and any other services or technologies operated by BOOKMYSLOT.
This Privacy Policy applies regardless of the device, operating system or method used to access the Platform and shall continue to apply for as long as information collected from a user remains under the control of BOOKMYSLOT.
In order to provide, maintain, improve and secure the Services offered through the Platform, BOOKMYSLOT may collect various categories of information from users, venue partners, coaches, merchants, organizers and visitors.
The information collected may be provided directly by users during registration, booking, onboarding or communication processes, generated through use of the Platform, obtained from authorized third-party service providers, or collected automatically through devices and systems used to access the Services.
When a user creates an account on BOOKMYSLOT, we may collect information such as the user's name, mobile number, email address, UserID, gender, profile information, sports preferences, city of residence and other details necessary for account creation and management. Users are responsible for ensuring that all information submitted to BOOKMYSLOT is accurate, complete and current.
In connection with bookings and transactions conducted through the Platform, we may collect information relating to venue reservations, coaching sessions, tournament registrations, event participation, membership purchases, transaction references, booking confirmations, cancellations, attendance records and related information required for the administration and operation of our Services.
Where users interact with venue partners, coaches, academies or organizers through the Platform, information relevant to the requested service may be shared with such parties solely for the purpose of facilitating bookings, registrations, participation, customer support and operational requirements.
BOOKMYSLOT may also collect information relating to payments and financial transactions processed through authorized payment service providers, including Cashfree. Such information may include transaction identifiers, order references, payment status information, refund references and settlement records. However, BOOKMYSLOT does not store complete payment card details, CVV numbers, UPI PINs, internet banking passwords or similar payment authentication credentials.
Additionally, we may automatically collect technical information relating to devices and systems used to access the Platform, including IP addresses, browser information, operating system details, application versions, device identifiers, network information, usage logs and diagnostic information. Such information assists us in maintaining security, improving functionality, detecting fraud and enhancing the overall user experience.
Subject to applicable permissions and device settings, BOOKMYSLOT may also collect location-related information to assist users in discovering nearby sports facilities, events, tournaments, academies and coaching services. Users may disable location permissions through their device settings at any time, although doing so may affect the availability of certain location-based features.
BOOKMYSLOT collects information through a variety of methods depending upon the nature of a user's interaction with the Platform. Information may be collected directly from users, automatically through technological means, through communications with customer support teams, through business relationships with venue partners and merchants, and through authorized third-party service providers.
Information provided directly by users may be collected when users create accounts, complete profiles, make bookings, register for tournaments or events, purchase memberships, submit support requests, participate in surveys, provide reviews or otherwise communicate with BOOKMYSLOT. Users may also provide information during merchant onboarding, venue registration, coach registration or compliance verification procedures.
Certain information may be collected automatically when users access or interact with the Platform. This information may include technical details relating to devices, operating systems, browsers, application usage patterns, session activities, network identifiers, location data and other diagnostic information generated through normal operation of the Platform.
BOOKMYSLOT may also receive information from payment service providers, verification partners, venue partners, coaches, tournament organizers, event organizers, analytics providers and other service providers where such information is necessary to facilitate the Services, comply with legal obligations or improve Platform functionality.
BOOKMYSLOT may utilize cookies, software development kits (SDKs), web beacons, pixels, local storage technologies and similar tracking mechanisms to enhance user experience, improve Platform performance, analyze usage patterns and maintain security.
Cookies are small text files stored on a user's device that enable the Platform to recognize returning users, remember preferences and facilitate certain functionalities.
Cookies may also be used to maintain login sessions, remember settings, personalize content and improve navigation throughout the Platform.
Tracking technologies may collect information regarding user interactions with the Platform, including pages visited, features accessed, session duration, referral sources, navigation paths and engagement metrics. Such information assists BOOKMYSLOT in understanding user behavior, optimizing services and improving overall Platform performance.
Users may control or disable cookies through browser or device settings. However, disabling certain cookies may affect the functionality, availability or performance of specific features of the Platform.
BOOKMYSLOT may also utilize third-party analytics technologies to better understand how users interact with the Platform and to identify opportunities for improvement. Such technologies operate subject to applicable legal requirements and privacy obligations.
BOOKMYSLOT processes information for legitimate business purposes directly related to the operation, maintenance, improvement and protection of the Platform.
Information collected through the Platform may be used to create and manage user accounts, facilitate bookings, process payments, administer memberships, coordinate tournaments and events, communicate with users and provide customer support.
Information may also be used to verify identities, authenticate users, prevent unauthorized access, detect fraudulent activities, investigate suspicious transactions, enforce Platform policies and maintain the security and integrity of the Services.
Operationally, information assists BOOKMYSLOT in understanding user preferences, analyzing usage trends, improving Platform functionality, developing new features, optimizing user experience and enhancing service delivery.
Where permitted by applicable laws, information may be used to communicate updates, announcements, booking confirmations, reminders, promotional offers, product information and other relevant communications. Users may manage communication preferences through account settings or by following opt-out instructions contained within communications.
BOOKMYSLOT may also process information to comply with legal obligations, regulatory requirements, governmental requests, court orders, law enforcement inquiries, tax obligations, accounting requirements and other compliance-related matters.
Additionally, information may be used in connection with mergers, acquisitions, restructuring activities, financing transactions, business transfers, audits, risk assessments and other legitimate business operations.
BOOKMYSLOT processes information on one or more lawful bases depending upon the nature of the information involved and the purpose for which it is processed.
Processing may occur because it is necessary to provide Services requested by users, fulfill contractual obligations, facilitate bookings, process payments, administer memberships and enable participation in tournaments, events and coaching programs.
Processing may also occur where users have provided consent for specific activities, including location-based services, marketing communications, optional features or certain categories of information sharing.
In certain circumstances, processing may be necessary to comply with legal obligations, regulatory requirements, governmental directives, law enforcement requests or judicial proceedings.
BOOKMYSLOT may also process information where it has legitimate business interests in operating, improving, securing and expanding the Platform, provided that such interests do not override the rights and interests of users.
BOOKMYSLOT does not sell personal information to third parties for monetary consideration. However, information may be shared in accordance with this Privacy Policy where necessary to provide Services, facilitate transactions, comply with legal obligations or support legitimate business operations.
Information may be shared with venue partners, coaches, academies, merchants, event organizers and tournament organizers to the extent reasonably necessary for fulfilling bookings, registrations, memberships and related services requested by users.
Payment-related information may be shared with authorized payment processors, banking partners, settlement providers and financial institutions involved in facilitating transactions conducted through the Platform.
BOOKMYSLOT may engage technology vendors, cloud service providers, hosting providers, analytics providers, communication providers, customer support providers and other service providers who assist in operating the Platform. Such service providers may receive access to information solely for purposes of performing services on behalf of BOOKMYSLOT and are expected to maintain appropriate confidentiality and security obligations.
Information may also be disclosed where required by law, governmental authorities, law enforcement agencies, courts, tribunals, regulatory authorities or other legally authorized entities.
In circumstances involving business restructuring, mergers, acquisitions, asset sales, investments, corporate reorganizations or similar transactions, information may be transferred as part of the applicable transaction subject to appropriate confidentiality protections.
Because BOOKMYSLOT functions as a marketplace platform, certain information must necessarily be shared with venue partners, coaches, organizers and merchants to facilitate bookings and service delivery.
For example, when a user books a sports venue through the Platform, information including the user's name, booking details, participation information, contact information and payment status may be shared with the relevant venue partner to enable fulfillment of the booking.
Similarly, information may be shared with coaches in connection with coaching sessions, with event organizers in connection with event registrations, with tournament organizers in connection with tournament participation and with membership providers in connection with membership services.
Venue partners and merchants receiving such information are responsible for using information only for legitimate service-related purposes and in compliance with applicable laws and contractual obligations.
BOOKMYSLOT may permit users to submit reviews, ratings, comments, photographs, testimonials, feedback, suggestions and other content relating to venues, coaches, events, tournaments and Platform services.
Any information voluntarily submitted through publicly accessible features may become visible to other users of the Platform and may be accessible by venue partners, coaches, organizers and visitors.
Users are solely responsible for content submitted through the Platform and should avoid sharing sensitive, confidential or inappropriate information through publicly accessible areas.
BOOKMYSLOT reserves the right, but not the obligation, to review, moderate, edit, remove or restrict content that violates applicable laws, Platform policies, intellectual property rights or community standards.
BOOKMYSLOT may communicate with Users, Venue Partners, Coaches, Organizers and Merchants regarding bookings, account activity, platform updates, service notifications, promotional campaigns, product announcements and other information relevant to the operation of the Platform.
Such communications may be delivered through email, SMS, in-app notifications, push notifications, telephone calls, messaging applications or other communication channels made available by Users.
Certain communications, including booking confirmations, payment notifications, security alerts, account verification messages, service announcements and compliance-related notices, may be considered essential for the operation of the Platform and may continue to be delivered irrespective of marketing preferences.
Where applicable, Users may choose to opt out of promotional and marketing communications by updating their communication preferences through account settings or by following unsubscribe instructions included in such communications. However, opting out of promotional communications shall not affect the delivery of essential service-related communications.
BOOKMYSLOT may analyze user preferences, booking patterns, engagement history and platform interactions to provide personalized recommendations, promotional offers, event suggestions, venue recommendations and other relevant content intended to improve the user experience.
BOOKMYSLOT retains information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide Services, comply with legal obligations, resolve disputes, enforce agreements and protect the legitimate interests of the Platform and its stakeholders.
The duration for which information is retained may vary depending on the nature of the information, applicable legal requirements, contractual obligations, regulatory obligations, business requirements and risk management considerations.
Account information may be retained for the duration of a user's relationship with the Platform and for a reasonable period thereafter. Booking records, payment records, transaction information, settlement records and financial documentation may be retained for accounting, taxation, audit and regulatory purposes.
Information associated with fraud investigations, dispute resolution proceedings, legal claims, regulatory reviews or compliance obligations may be retained for extended periods where reasonably necessary to protect the interests of BOOKMYSLOT, Users, Merchants or other affected parties.
Where information is no longer required for operational, legal or regulatory purposes, BOOKMYSLOT may securely delete, anonymize or aggregate such information in accordance with applicable practices and legal requirements.
BOOKMYSLOT recognizes the importance of maintaining the security, confidentiality and integrity of information entrusted to the Platform.
We implement commercially reasonable administrative, organizational, technical and physical safeguards designed to protect information against unauthorized access, misuse, disclosure, alteration, destruction, loss or theft.
Such measures may include access controls, authentication mechanisms, encryption technologies, monitoring systems, secure infrastructure configurations, audit procedures, incident response processes and employee confidentiality obligations.
Access to information is generally restricted to authorized personnel, contractors and service providers who require such access for legitimate business purposes and who are subject to confidentiality and security obligations.
Despite our efforts, no method of electronic transmission, storage or processing can be guaranteed to be completely secure. Accordingly, while BOOKMYSLOT strives to protect information using industry-standard practices, we cannot guarantee absolute security and users acknowledge the inherent risks associated with electronic communications and internet-based services.
Users are encouraged to maintain strong passwords, protect their account credentials, secure their devices and promptly notify BOOKMYSLOT of any suspected unauthorized access or security incidents.
Protecting the integrity of the Platform is a priority for BOOKMYSLOT. Accordingly, information collected through the Platform may be used to identify, investigate, prevent and mitigate fraudulent activities, unauthorized access, suspicious transactions, payment abuse, account misuse and violations of applicable laws or Platform policies.
BOOKMYSLOT may utilize automated systems, manual reviews, behavioral analytics, transaction monitoring tools, risk assessment procedures and verification mechanisms to identify potentially harmful activities.
Where reasonably necessary, information may be shared with payment processors, banking institutions, regulatory authorities, law enforcement agencies, legal advisors and other relevant entities for the purpose of investigating and addressing fraudulent or unlawful conduct.
Users acknowledge that BOOKMYSLOT reserves the right to suspend transactions, delay settlements, restrict access, request additional verification or terminate accounts where fraudulent, suspicious or unauthorized activity is suspected.
Subject to applicable laws, Users may have certain rights concerning their personal information maintained by BOOKMYSLOT.
Users may request access to information associated with their accounts, seek correction of inaccurate information, update profile details, modify preferences or request deletion of eligible information.
BOOKMYSLOT may require reasonable verification of identity before processing requests involving access, modification or deletion of personal information.
Certain information may remain subject to retention requirements arising from legal obligations, regulatory requirements, contractual obligations, dispute resolution proceedings, fraud investigations or accounting obligations.
BOOKMYSLOT reserves the right to decline requests that are unreasonable, repetitive, technically impractical, inconsistent with legal obligations or likely to compromise the privacy, security or rights of other individuals.
Users may request deletion of their BOOKMYSLOT accounts and all associated data through the application settings or by contacting the support team at Support@seavaigstudios.com.
To comply with Google Play requirements, we also provide a web-based data deletion request mechanism. Users who no longer have the application installed may submit a deletion request via our official website.
Upon receipt of a valid request and successful verification of identity, BOOKMYSLOT will undertake reasonable efforts to delete or anonymize information that is no longer required for operational, legal, regulatory, accounting, fraud prevention or dispute resolution purposes.
Deletion of an account may result in permanent loss of access to booking history, membership information, event registrations, tournament records, preferences and other account-related content.
Certain records may continue to be retained where retention is necessary to comply with applicable laws, resolve disputes, prevent fraud, enforce agreements, protect rights or satisfy regulatory obligations.
Deletion of requests shall be processed within a reasonable timeframe subject to verification requirements and operational considerations.
BOOKMYSLOT is intended for individuals who are legally capable of entering into binding agreements under applicable laws. The Platform is not specifically directed toward children.
Where minors participate in sports activities, tournaments, coaching programs or events facilitated through the Platform, such participation should occur under the supervision of parents, guardians, coaches, academies or other responsible adults.
If BOOKMYSLOT becomes aware that information has been collected from a child in a manner inconsistent with applicable legal requirements, reasonable steps may be taken to remove such information and address the situation appropriately.
Parents or guardians who believe that information relating to a minor has been improperly collected may contact BOOKMYSLOT for assistance.
The Platform may contain links to third-party websites, applications, payment gateways, social media platforms, merchant portals, event pages or external services that are not owned or controlled by BOOKMYSLOT.
BOOKMYSLOT does not control and is not responsible for the privacy practices, content, security measures or policies of such third parties.
Users are encouraged to review the privacy policies, terms of service and other relevant documentation of third-party services before providing information or engaging with such services.
The inclusion of links or integrations does not constitute an endorsement, recommendation or guarantee by BOOKMYSLOT of any third-party service, organization or provider.
For questions, requests, concerns, complaints or communications relating to this Privacy Policy, users may contact:
BOOKMYSLOT
Owned and Operated by Seavaig Studios, a sole proprietorship operating in India.
Business Correspondence Address:
HN653 Waz Bunglow Shivaji Nagar, Jail Road Nashik 422101.
Grievance Officer:
Aditya Bodke
Phone: 8766838736
Email: Support@seavaigstudios.com
Phone: +91 77967 45607
Support Hours:
Monday to Saturday
10:00 AM to 7:00 PM IST
Users submitting privacy-related requests should provide sufficient information to enable BOOKMYSLOT to verify identity, understand the request and respond appropriately.
To learn more about Seavaig Studios and our mission, visit our About Us page.